Return Policy

If you are unsatisfied with your purchase of any Physical Product, you are entitled to a refund of the purchase price and applicable taxes paid, only if you meet the conditions set forth below. Shipping and handling charges and gift wrap fees are not refundable. You may be charged a return shipping fee in connection with any returns, which will vary depending on your location. To qualify for a refund, you must meet all the following conditions:

• • Request a return within thirty (30) days of your shipment date by contacting us at hello@board.fun; and

  • Within 14 days of our acceptance of your return request, return the Physical Product, including, for the avoidance of doubt, all parts included in the purchase in its original packaging and in good physical condition. Any returns of the Board or Board Bundle must include all games and physical items included in the purchase thereof.  Any returns of Physical Games or Accessories that are not purchased as part of a Board Bundle will only be accepted if unopened.

If your return fails to meet any of the above conditions, we may, in our sole discretion, refuse to accept it and may not process your refund.  Purchases of Physical Products not ordered directly from Harris Hill are not eligible for return.  If you have any issues with the Board after thirty (30) days, please refer to our limited warranty below.

 

Warranty

Standard Limited Warranty  

Harris Hill warrants that, subject to the exclusions and limitations set out below, any Physical Product purchased by you will be free of defects in materials and workmanship when used in accordance with the operating instructions, safety warnings, and maintenance requirements as set forth in our published guidelines until 12 months from the date of delivery of such Physical Product (the “Warranty Period”).  Our published guidelines include, but are not limited to, information included on the Site, including these Terms and in any user manuals supplied by us to you.  In the event that any Physical Product fails to meet the warranty standard to our reasonable satisfaction, we will within a commercially reasonable time, free of charge, either repair or replace the non-conforming Physical Product as described below, in our discretion.  

 Territory of Warranty  

This limited warranty described in Section 5.1 (“Warranty”) is only valid and enforceable in the Territory.  To the extent, any implied warranties arise under applicable local law or the laws of the Territory, such warranties (if not disclaimed) will be, to the extent permitted by applicable law, limited in duration to the Warranty Period.  However, some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.  This Warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

Making a Claim Under the Warranty

 If you wish to make a warranty claim, please contact us at hello@board.fun.  Please be ready to provide the serial number of your Board ready if filing a claim related to your Board.  Our colleagues will advise you of the process involved in making a claim.  Any claim under the Warranty is subject to you notifying us of the alleged defect within a reasonable time of it coming to your attention and, in any case, by no later than the expiration of the Warranty Period.

Remedy

If a claim is received within the Warranty Period and your Physical Product is found to have failed under the Warranty, we will, at our sole option: repair the Physical Product (or the non-conforming component thereof); exchange the Physical Product (or the non-conforming component thereof) with one that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Physical Product (or the non-conforming component thereof); or provide a refund for the Physical Product.  We will arrange for pick-up and return of any such Physical Product (which must include all original packaging, hardware, accessories materials, and documentation) at our sole expense.  Upon receipt by us of the non-conforming Physical Product and verification of the non-conformance, we will ship out to you a replacement or repaired Physical Product as soon as reasonably possible.

Warranty of Repairs  

As far as applicable laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair or replacement of your Physical Product.  However, part(s) repaired or replaced during the Warranty Period will be warranted for the longer of  the remainder of the original Warranty Period or  ninety (90) days from the date of repair or replacement.

Replacement Parts  

A replacement or repaired Physical Product, as applicable, will be returned to you as soon as commercially practicable.  All parts of the Physical Product or other equipment that we replace will become our property upon replacement.  If your Physical Product is found not to be covered by this Warranty, we reserve the right to charge a handling or diagnostic fee.  When repairing or replacing such Physical Product, we may use products or parts that are new, equivalent to new or reconditioned.

What Is Not Covered

Unless agreed in writing, the Warranty will not apply if the defect(s) are related to: (a) normal wear and tear (including, without limitation, cosmetic damage and any gradual deterioration of performance over time due to regular use), (b) malfunctions or defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature, (c) damage caused by improper charging or use of chargers that do not meet the product’s safety and compatibility standards, (d) non-compliance with the applicable Physical Product instructions, user manual, safety warnings, or other manufacturer-provided documentation, including failure to properly store or maintain the product, (e) willful or deliberate damage, neglect or negligence, (f) use of spare parts or other replacement items (including consumables) that are not provided or recommended by us, (g) any alteration, modification or repairs made to your Board (including any modification to any Software), which has been carried out by you or a third party not authorized by us, (h) any failure to adequately package your Board for transportation, or  (i) extreme or external causes beyond our reasonable control, including but not limited to, loss, vandalism, theft, or other disasters outside of our control.

Warranty Invalid  

The Warranty will be invalid if the Board’s or other Physical Product’s serial number has been removed, erased, defaced, altered or is illegible in any way (as determined in our sole discretion), or you are in breach of the terms of the Warranty, the Terms or any other agreement with us, or any party other than Harris Hill performs, attempts to perform or causes any of the actions listed in Section 5.7(b), (c), (e), (f), (g), or (h).

Sole Remedy  

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS MAY BE OTHERWISE PROVIDED HEREIN, THE WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST US AND OUR SOLE AND EXCLUSIVE LIABILITY WITH RESPECT TO THE FAILURE OF THE BOARD TO CONFORM TO THE WARRANTY SET FORTH HEREIN.  THE WARRANTY REPLACES AND SUPERSEDES ALL OTHER WARRANTIES AND LIABILITIES WITH RESPECT TO DEFECTS IN THE BOARD, WHETHER ORAL, WRITTEN, (NON-MANDATORY) STATUTORY, CONTRACTUAL, IN TORT OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, AND WHERE PERMITTED BY APPLICABLE LAW, ANY IMPLIED CONDITIONS, WARRANTIES OR OTHER TERMS AS TO SATISFACTORY QUALITY OR FITNESS FOR PURPOSE.  HOWEVER, THIS WARRANTY WILL NEITHER EXCLUDE NOR LIMIT ANY RIGHTS OR REMEDIES THAT MAY OTHERWISE BE AVAILABLE TO YOU UNDER APPLICABLE LAWS OR REGULATIONS. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.